Shipping policy

Shipping Policy

Last updated: January 28, 2026

Thank you for shopping with Valonté. Below you will find important information regarding our shipping process.

Order Processing Time

All orders are processed within 1 to 3 business days after payment confirmation.

Please note that orders are not processed or shipped on weekends or public holidays.

Shipping Times

As we operate with international fulfillment partners, shipping times may vary depending on the destination.

Estimated delivery times:

  • United States: 7–15 business days

  • Canada: 8–18 business days

  • United Kingdom: 7–15 business days

  • European Union: 8–20 business days

  • International (Rest of World): 10–25 business days

These are estimated delivery times, not guarantees.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

Occasionally, promotional free shipping offers may be available.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information.

Tracking updates may take 24–72 hours to appear after shipment.

Customs, Duties and Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are not included in the product price or shipping cost and are the responsibility of the customer.

Valonté is not responsible for delays caused by customs clearance.

Shipping Delays

While we strive to deliver orders on time, delays may occur due to factors beyond our control, including customs inspections, carrier delays, weather conditions, or high shipping demand periods.

Valonté is not liable for delays caused by third-party carriers or customs authorities.

Incorrect Address

Please ensure that your shipping address is entered correctly at checkout.

Valonté is not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer.

Lost or Delayed Orders

If your order has not arrived within the estimated delivery time, please contact us at gelsonchagas82@gmail.com.
We will review your case and assist you accordingly.

Contact Information

If you have any questions regarding this Shipping Policy, please contact us:

Email: gelsonchagas82@gmail.com
Country: Brazil