Refund policy

Return & Refund Policy

Last updated: January 28, 2026

Thank you for shopping with Valonté. We want you to be satisfied with your purchase. Please review our return and refund policy carefully.

Returns

We accept returns only in the following cases:

  • The product arrives damaged

  • The product is defective

  • The product received is incorrect

To be eligible for a return, you must contact us within 7 days of receiving your order and provide clear photo or video evidence of the issue.

Returns requested due to change of mind, wrong size, or style preference are not accepted.

Non-Returnable Items

The following items are non-returnable:

  • Items purchased on sale or promotion

  • Items damaged due to misuse, normal wear, or improper handling

  • Orders with incomplete or incorrect shipping information provided by the customer

Refunds

Once your return request is approved, we will process your refund.

Refunds are issued only for the product price, excluding shipping costs, unless otherwise required by applicable law.

Refunds will be processed back to the original payment method within 5–10 business days, depending on your payment provider.

Late or Missing Refunds

If you haven’t received your refund after the processing period:

  • Check your bank or payment account again

  • Contact your payment provider

  • If the issue persists, contact us at gelsonchagas82@gmail.com

Shipping Costs for Returns

Return shipping costs are the responsibility of the customer, unless the return is due to a damaged, defective, or incorrect item.

Customs and Duties

Customs duties, taxes, or import fees are non-refundable.

Exchanges

We do not offer direct exchanges.
If your item is eligible, a refund will be issued and you may place a new order.

Contact Information

If you have any questions regarding this Return & Refund Policy, please contact us:

Email: gelsonchagas82@gmail.com
Country: Brazil